By treating all existing clients as we would treat prospective new clients, we aim to build long-standing, mutually beneficial relationships based on trust. To that end, the minimum level of service that you can expect to receive as a client of Borland Commercial SME client is as follows: -

• Service visits to an agreed pattern to suit your requirements, together with additional site visits to respond to urgent needs, including attendance at any pre-cover surveys.
• Preparation of quality risk presentations, marketing and direct negotiations with underwriters.
• Provision of Insurance Registers summarising the insurance protection arranged on your behalf.
• Administration of day to day matters, providing advice and problem solving.
• Timely reminders where information or assistance is awaited from you.
• Speedy and efficient handling of all claims from initial notification through to final settlement and subsequent provision of Claims Reports. Data can be extracted to show any trends in loss history to enable remedial action.
• • Preparation and release of detailed 'renewal questionnaires' well in advance of renewal each year, to enable renewal negotiations on the correct basis and in good time.
• Provision of Plain English Renewal Reports detailing explanations of the scope and cost of covers available; the results of any marketing exercises undertaken; premium comparisons and summaries; and, claims summaries.
• Provision of regular newsletters to keep you informed of developments in legislation, risk management and the insurance industry in general.

Obviously the above service levels are very much based on level of premium spend and level of fee/commission income that we receive.

In addition to these minimum levels of service, our membership of the Marsh ProBroker Network enables us to supplement our service with the huge raft of resources, expertise and know-how available from the global broker, Marsh.